Privacy Policy

This Privacy Policy explains how Treemax Inc ("Treemax," "we," "us") collects, uses, and protects your information when you visit mytreemax.com, request an estimate at book.mytreemax.com, call or text us, or hire us for tree service. Treemax Inc is a licensed tree service (CSLB Lic #1040660) serving Sacramento, Citrus Heights, and surrounding areas in California.

Information We Collect

We collect only what we need to give you an estimate and do the work:

• Contact details: your name, phone number, and email address.
• Property information: your service address and details about your property and trees (for example, access, location of trees, and the work you want done).
• Photos: photos of trees or your property that you choose to send us.
• Communications: messages, emails, texts, and call notes when you contact us.
• Payment information: payments are handled by our third-party payment processor. We do not store your full card number.
• Website usage data: basic information collected automatically when you use our website, such as your browser type, device, pages viewed, and how you found us (see "Cookies and Analytics").

How We Use Your Information

We use your information to:

• Respond to your estimate requests and questions.
• Schedule, confirm, and remind you about estimate appointments and service visits.
• Prepare quotes, perform work, send invoices, and collect payment.
• Follow up on quotes and provide customer service.
• Improve our website, services, and advertising.
• Comply with legal obligations and protect our rights.

Service Providers

We share information only with service providers who help us run our business, and only as needed for them to do that work. These include providers for scheduling, quoting, and invoicing (such as Jobber); customer communication and lead follow-up (such as GoHighLevel); calling and text messaging (such as Twilio); payment processing; and website hosting, analytics, and advertising (such as Google). We may also disclose information if required by law or to protect our rights, or as part of a sale or transfer of our business.

We do not sell your personal information.

SMS/Text Messaging

If you opt in to text messages from Treemax Inc, we use your mobile number only to send messages about your estimate request, appointments, and services, such as estimate confirmations and reminders, scheduling updates, and quote follow-ups.

Mobile numbers and SMS opt-in data and consent are not shared with or sold to third parties or affiliates for marketing or promotional purposes.

• Message frequency varies.
• Message and data rates may apply.
• To opt out, reply STOP at any time. You will receive one confirmation message and no further texts unless you opt in again.
• For help, reply HELP, call (916) 580-7932, or email treemaxcontact@gmail.com.
• Consent to receive text messages is not a condition of purchase.

See our Terms for the full SMS Terms.

Cookies and Analytics

Our website may use cookies and similar technologies, including tools from Google, to understand how visitors use the site and to measure and improve our advertising (such as Google Ads). You can block or delete cookies in your browser settings; the site should still work, though some features may not.

Data Retention

We keep your information as long as needed to provide our services, keep accurate business, tax, and warranty records, and meet legal requirements. When it is no longer needed, we delete it or make it anonymous.

Security

We use reasonable measures to protect your information, including relying on established service providers. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children.

Your California Privacy Rights

If you are a California resident, you may have rights under California privacy law (including the CCPA, as amended by the CPRA), such as the right to:

• Know what personal information we collect and how we use and share it.
• Request access to or a copy of your personal information.
• Request that we correct or delete your personal information, subject to legal exceptions.
• Opt out of the sale or sharing of personal information. (We do not sell your personal information.)
• Not be discriminated against for exercising these rights.

To make a request, contact us using the information below. We may need to verify your identity before responding.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.

Contact Us